Terms & Conditions

“SrnaDigital,” “we,” “us,” or “our” refers to the service provider, based in Wyoming, United States. “Client,” “you,” or “your” refers to the user or purchaser of our services.

We provide performance-focused marketing and implementation services that may include: campaign strategy, advertising management, landing/booking flow builds, tracking setup, automation workflows, and follow-up systems. The exact scope is defined in writing (proposal, onboarding notes, invoice, or a signed agreement).

If you have a separate signed agreement with us for a paid engagement, that agreement governs and controls over these Terms to the extent of any conflict. These Terms otherwise apply to all use of our site and services.

• Strategy, campaign setup, creative direction, and optimization for paid traffic (for example, Meta Ads).
• Funnel, landing, and booking flow builds or optimization, including conversion tracking configuration where applicable.
• Follow-up and automation workflows (confirmations, reminders, reschedules, and no-show recovery), where applicable.

Deliverables and timelines vary by project and are confirmed before launch. We may use subcontractors or tools to deliver the services and remain responsible for the work performed on your behalf.

To perform effectively, you agree to:

• Provide accurate business information, offer details, and constraints.
• Provide timely access, assets, and approvals for required accounts and tools.
• Maintain reasonable calendar availability and handle inbound conversations and bookings promptly.
• Comply with applicable laws and platform policies (advertising, privacy, consent, claims, and disclosures).

You represent and warrant that you own or have the rights to any materials, offers, claims, logos, and content you provide to us, and that our use of them as directed will not infringe any third party’s rights or violate any law. You are responsible for the accuracy and legality of your offers, pricing, and the claims you ask us to promote.

Fees are billed as described in your proposal or invoice. Advertising spend is billed directly by the advertising platform and is separate from our fees. You are responsible for funding and controlling your own ad accounts.

Our fees may include an implementation & system installation component (strategy, build/setup, creative production, tracking configuration, automation setup, QA/testing, and launch preparation). This work is labor-based and begins immediately once onboarding starts.

Unless stated otherwise, fees are exclusive of any applicable taxes, which are your responsibility. Late or failed payments may result in paused or suspended services.

Chargebacks: because work begins immediately and fees are non-refundable once work starts (see Refund Policy), you agree to contact us first to resolve any billing concern rather than initiating a chargeback. Initiating a chargeback for services rendered does not relieve you of amounts owed, and we reserve the right to dispute it and suspend services.

You remain the owner of your accounts and data. We may request partner/admin access to implement and optimize campaigns on your behalf.

If your engagement includes performance-aligned or closed-client compensation, the specific performance event(s), definitions, attribution rules, and qualification criteria are confirmed in writing before launch (for example: what counts as a “qualified booked call” or a “closed client”). Attribution depends on the tracking both parties agree to maintain.

The performance model is designed to align incentives, but outcomes still depend on factors such as your offer, market conditions, budget, availability, and sales execution. Referrals, repeat customers, and business not generated through the agreed system are not counted unless expressly agreed in writing.

We reserve the right to pause, adjust, or stop campaigns if we are materially blocked by missing access, delayed approvals, policy restrictions, broken tracking, significant offer changes, or insufficient calendar availability.

Your assets stay yours. You retain ownership of your accounts, brand, content, and the campaigns, funnels, and automations we build on your accounts. Upon full payment, deliverables created specifically for you are yours to keep.

Our tools stay ours. We retain all rights to our pre-existing and underlying methodologies, frameworks, templates, internal tooling, and know-how. Nothing in these Terms transfers ownership of those to you; you receive a license to use them solely as part of the services delivered to you.

Unless you opt out in writing, we may reference our work for you and display non-confidential results, creative, and your business name/logo in our portfolio and marketing.

Our services depend on third-party platforms (such as Meta, Google, payment processors, and scheduling and automation tools) that we do not control. These platforms set their own policies, pricing, approval processes, and account decisions.

We are not responsible for actions taken by these platforms, including ad disapprovals, account restrictions or suspensions, algorithm or policy changes, outages, or price changes. We will work in good faith to address such issues, but they are outside our control and do not constitute a failure of our services.

Each party may receive non-public information from the other in connection with the services. Both parties agree to use such confidential information only to perform under these Terms and to protect it with reasonable care. This does not apply to information that is public, independently developed, or required to be disclosed by law.

SrnaDigital provides a performance-based marketing + implementation service. Because work begins immediately (strategy, creative production, system build, tracking, configuration, testing, and optimization), all service fees are non-refundable once work starts.

This includes (without limitation): time spent on strategy, account setup, creative/copy development, landing/booking flow work, tracking setup, automation/follow-up configuration, testing, revisions, campaign build, and optimization.

Advertising spend is always non-refundable because it is billed directly by the platform and is outside our control.

If you have a billing concern, contact support@srnadigital.com and we’ll review it promptly.

Either party may terminate the engagement for any reason by written notice. If your engagement includes a separate signed agreement, that agreement governs. Otherwise, termination becomes effective at the end of the current billing period shown on your invoice.

We may suspend or terminate services immediately if you breach these Terms, fail to pay, or use the services unlawfully.

Upon termination, we will provide reasonable offboarding support (access removal, handoff notes, and current campaign status) where applicable. We do not provide prorated refunds for partial service periods, and ad spend remains non-refundable.

Any screenshots, figures, and performance data displayed on this website are from real client accounts and represent individual outcomes achieved by specific clients under specific conditions.

Results depend on factors outside our control, including but not limited to: your market, offer quality, pricing, ad budget, execution quality, competition, responsiveness, and sales ability. We do not claim that the results shown are average or typical, and we make no representation that any user will achieve similar outcomes.

Nothing on this site constitutes financial or investment advice. Past performance of our clients does not guarantee future results for any new user.

SMS consent, where collected via website forms, uses two separate, unchecked checkboxes — one for delivery notifications and one for marketing messages. Each is independent. You may opt into one, both, or neither, and checking either box is not required to complete a purchase or download.

Delivery notifications: transactional messages such as report/download delivery, purchase confirmations, and booking reminders.

Marketing messages: promotional messages such as offers, tips, follow-ups, and educational content about our services.

Frequency: varies; typically 2–4 messages per month.

Opt-out: reply STOP to opt out; reply HELP for help. After opting out you will not receive further SMS unless you re-subscribe.

Carrier charges: standard message and data rates may apply. SrnaDigital is not responsible for carrier fees. We will not sell, rent, or share your phone number with third parties for their own marketing.

No guarantees. Results vary based on your offer, market, pricing, competition, calendar availability, responsiveness, and sales execution. We do not guarantee revenue, profit, lead volume, or specific financial outcomes. Services are provided “as is” and “as available” to the maximum extent permitted by law.

Limitation of liability. To the maximum extent permitted by law, SrnaDigital will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill. Our total aggregate liability for any claim arising out of or relating to the services will not exceed the total fees you paid to us for the services giving rise to the claim during the three (3) months preceding the event giving rise to the claim.

Indemnification. You agree to defend, indemnify, and hold harmless SrnaDigital from claims, damages, and costs (including reasonable legal fees) arising from your offers, products, claims, content, materials you provide, your use of the services, or your violation of these Terms, applicable law, or platform policies.

Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including platform outages or actions, network failures, or other force majeure events.

We are not affiliated with Meta Platforms, Inc. or Google LLC. “Meta,” “Facebook,” “Instagram,” and “Google” are trademarks of their respective owners.

Governing law. These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. You agree that any dispute will be resolved in the state or federal courts located in Wyoming, and you consent to their jurisdiction — except where applicable law gives you the right to bring a claim elsewhere.

Informal resolution first. Before filing any claim, you agree to contact us at support@srnadigital.com so we can try to resolve it in good faith.

Changes to Terms. We may update these Terms from time to time. We will revise the “Last updated” date above, and your continued use of the site or services after changes take effect constitutes acceptance.

Entire agreement & severability. These Terms (together with any signed agreement for a paid engagement) are the entire agreement between us regarding the services. If any provision is found unenforceable, the rest remains in effect, and a failure to enforce a provision is not a waiver of it.

Questions about these Terms? Email support@srnadigital.com. We’re based in Wyoming, United States.